Quality Is Personal : A Foundation For Total Quality Management (9780029266250)

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In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

Product details

• Format Paperback | 176 pages
• Dimensions 156 x 235 x 13mm | 213g
• Publication date 28 Jun 1993
• Publisher SIMON & SCHUSTER
• Imprint The Free Press
• Publication City/Country New York, United States
• Language English
• ISBN10 0029266254
• ISBN13 9780029266250
• Bestsellers rank 1,322,516

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